Privacy Policy

Effective Date: September 9, 2026

Enzo’s Pet Place (“we,” “us,” or “our”) operates the website at https://enzospetplace.com (“the Site”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or purchase from our Site. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Identification Information: Name, email address, postal address, phone number (provided during checkout or account registration)
Payment Information: Processed securely via Stripe, PayPal, or WooCommerce Payments (we do not store full payment card details)
Usage Data: IP address, browser type, pages visited, time spent, referral URLs, and device information collected automatically
Marketing Data: Email subscription preferences, behavioral data for personalized ads (when consented)

2. How We Use Your Information

We use your information to: process and fulfill orders, send order confirmations and updates, provide customer support, send marketing communications (if subscribed), improve website functionality, comply with legal obligations, and detect and prevent fraud or abuse.

3. Legal Basis for Processing (GDPR & CCPA)

For visitors to our site located in the European Economic Area, UK, and California, we rely on the following lawful bases to process your data:

Contractual necessity: To process your orders and fulfill purchases
Legitimate interests: To improve our site, prevent fraud, and provide customer support
Consent: For marketing emails, analytics cookies, and advertising (you may withdraw consent at any time)
Legal obligations: To comply with tax, accounting, and other legal requirements

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic. Types include:

Essential Cookies: Required for site functionality (cart, checkout, security)
Analytics Cookies: Google Analytics (anonymized IP) to understand site usage
Marketing Cookies: Google Ads, Facebook Pixel for retargeting and conversion tracking (opt-in only)

You can control cookies through your browser settings and our cookie consent banner. Blocking essential cookies may affect site functionality.

5. Third-Party Services

Our site integrates with third-party services for payments (Stripe, PayPal, WooCommerce Payments), analytics (Google Analytics 4), marketing (Google Ads, Mailchimp), and shipping (CJ Dropshipping, carrier APIs). These parties have their own privacy policies. We are not responsible for their practices.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, resolve disputes, and comply with legal obligations. Order data is retained for 7 years for tax purposes. Marketing preferences are retained until you unsubscribe.

7. Your Rights and Choices

Depending on your location, you have the following rights regarding your personal data:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal exceptions)
Restriction: Limit processing of your data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests or marketing
Withdraw Consent: Withdraw consent for marketing at any time via the unsubscribe link

To exercise these rights, contact us at sales@enzospetplace.com. We may need to verify your identity before fulfilling requests. For EU/UK residents: you also have the right to lodge a complaint with your local data protection authority.

8. International Data Transfers

We are based in Canada and process data in Canada, the United States, and other jurisdictions. By using our site, you consent to the transfer of your information to countries that may have different data protection laws. We use standard contractual clauses and other safeguards where required by law.

9. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information. If you believe we have collected data from a child, please contact us immediately.

10. Security

We take reasonable measures to protect your data, including encryption (HTTPS), secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

11. Canadian-Specific Disclosures

Under PIPEDA, we are committed to protecting your privacy. You may access or correct your personal information by contacting us at sales@enzospetplace.com. We will respond within 14 days. Your personal information will not be used for purposes other than those disclosed in this policy without your consent, except as required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will notify you via email or a site notice.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: sales@enzospetplace.com
Enzo’s Pet Place
Vancouver, BC, Canada