Our 30-Day Happy-Tail Promise
We want every tail in your house wagging. If you or your pet are not delighted with a purchase, you can return most items within 30 days of delivery for a full refund. No hard feelings, no interrogation.
How returns work
- Start within 30 days — email us at enzospetplace@gmail.com with your order number and what you would like to return.
- Pack it up — items should be unused and in their original packaging. For everyone's safety, opened food and treats cannot be restocked, so those need to come back unopened.
- Ship it back — return shipping is covered by the buyer. Hang on to your tracking number, and please use a tracked service so your return does not go walkabout.
- Get refunded — once your return arrives and passes a quick inspection, we will refund your original payment method within 5 business days. You will get an email the moment it goes through.
Our mistake? Our treat.
If your order arrived damaged, defective, or just plain wrong, tell us right away with a photo. We will cover the return shipping and make it right with a replacement or a full refund — your call.
The fine print (short version)
- Final-sale items are marked on their product page and cannot be returned.
- Refunds go to the original payment method only.
- Original shipping charges are non-refundable, unless the return is our fault.
Questions? Email enzospetplace@gmail.com — a real human (and possibly a shop dog) will get back to you.